Refund policy
Order Cancellation
Cancellations or modifications cannot be accepted once an order is placed. Please confirm all product details, sizing, and color before checkout.
Returns & Exchanges
Returns or exchanges are accepted only if all of the following conditions are met:
- The item is unused
- You contact us within 7 days of delivery
- The item has a manufacturing defect or was shipped in error
Once the returned item is inspected, we will determine whether a replacement or refund will be issued. Return shipping for approved cases will be covered by us.
Non-Returnable Items
- Requests made more than 7 days after delivery
- Used items
- Items damaged or stained due to customer handling
- Sale items
- Items altered, repaired, or cleaned by the customer
- Made-to-order items (except confirmed defects)
- Items significantly different from their original condition upon return
Made-to-Order Items
Made-to-order items begin production after the order is placed. Cancellations, returns, and exchanges cannot be accepted unless a manufacturing defect is confirmed.
Refunds
Refunds are issued only after the returned item has been inspected and the defect is confirmed. Processing times may vary depending on the payment provider.
Damage During Transit
If you notice any damage upon delivery, please report it directly to the carrier. Claims must be processed according to the carrier’s claim procedures. Please inspect your item immediately after receipt.
International Orders
Prices for international orders do not include Japanese consumption tax. Duties, import taxes, and any local fees are the responsibility of the customer.
International shipping fees, customs charges, and taxes incurred during return shipping are non-refundable and must be covered by the customer.
How to Request a Return
Please contact us in advance using the link below. Returns sent without prior notice will not be accepted.